Term and Conditions

Welcome to Dog & Cat Store! These Terms and Conditions govern your use of our website and your purchases from us. By accessing our site and making a purchase, you agree to these terms. Please read them carefully.

1. User Obligations and Responsibilities

By using our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Use the website only for lawful purposes
• Not attempt to gain unauthorized access to any part of the website
• Not use the website in any way that could damage, disable, or impair our services
• Be responsible for maintaining the confidentiality of your account information
• Be at least 18 years old or have parental consent to make purchases

2. Products and Services Description

Dog & Cat Store specializes in high-quality, stylish accessories for dogs and cats, including:

• Collars, Harnesses, and Leashes
• Apparel (Dresses, Hoodies, Bandanas, etc.)
• Beds and Blankets
• Safety products (Seatbelts, Reflective gear)
• And various other pet accessories

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

• Poop Bags & Dispensers (opened or unopened)
• Used or opened pet care products
• Personalized or custom-made items

3. Order and Payment Terms

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order is on its way.

Shipping Information

• Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipping
• Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after shipping

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Pricing and Availability

All prices are in US dollars. We reserve the right to adjust prices and correct pricing errors at any time. Product availability is subject to change without notice.

4. Returns and Exchanges Policy

Timeframe

We accept returns and exchanges within 15 days of your receipt of items.

Condition Requirements

To be eligible for return or exchange, items must be:

• In original, unused condition
• With all tags attached
• In original packaging
• Free from pet hair, stains, or damage

Return Process

1. Contact our team at [email protected] within 15 days of receiving your order
2. Wait for authorization and shipping instructions
3. Package and ship the item with the provided RMA number
4. We process your return within 3-5 business days of receipt

Refund Information

• Processing Time: 3-5 business days after we receive your return
• Credit Card Refunds: 5-10 business days to appear on your statement
• PayPal Refunds: 3-5 business days to process

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

5. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Dog & Cat Store or its content suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of Dog & Cat Store.

You may not reproduce, distribute, modify, display, prepare derivative works based on, or otherwise use the content without our prior written consent.

6. Limitation of Liability

Dog & Cat Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the website or products.

Our total liability for any claim related to the website or products shall not exceed the amount you paid for the products that are the subject of the claim.

We are not responsible for any injuries or damages caused by improper use of our products. It is your responsibility to ensure that products are used appropriately and safely for your pet.

7. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and protect your personal information.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

9. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes indicates your acceptance of the modified terms.

10. Contact Information

Thank you for choosing Dog & Cat Store – where style meets wagging tails!