Welcome to Dog & Cat Store – where style meets wagging tails! We’re passionate about providing your furry friends with the most stylish and high-quality accessories. Our goal is to ensure both you and your pets are completely satisfied with every purchase.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way!
Shipping Methods & Timeframes
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipping | DHL or FedEx |
| Free Shipping | FREE (orders over $50) | 15-25 business days after shipping | EMS |
Returns & Exchanges Policy
We understand that sometimes pet accessories need that perfect fit! Whether it’s a harness that doesn’t sit quite right or a bandana that doesn’t match your pet’s personality, we’re here to help make it right.
Return & Exchange Guidelines
Timeframe: We accept returns and exchanges within 15 days of your receipt of items.
Condition Requirements: To be eligible for return or exchange, items must be:
- In original, unused condition
- With all tags attached
- In original packaging
- Free from pet hair, stains, or damage
🚫 Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Poop Bags & Dispensers (opened or unopened)
- Used or opened pet care products
- Personalized or custom-made items
Important Hygiene Note: Due to hygiene concerns, all poop bags and dispensers are final sale and cannot be returned once purchased. We appreciate your understanding in keeping our furry friends safe and healthy!
How to Return or Exchange an Item
Step 1: Contact Our Team
Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the necessary information to process your request quickly.
Step 2: Wait for Authorization
Our customer service team will respond within 24-48 hours with a Return Merchandise Authorization (RMA) number and shipping instructions.
Step 3: Package and Ship
Include the RMA number on your package and ship to:
Dog & Cat Store Returns164 Long Street
Cambridge, US 61238
Step 4: Processing
Once we receive your return, we’ll process it within 3-5 business days and notify you via email.
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Hello Dog & Cat Store Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return/Exchange: [Product Name(s)]
Reason for Return/Exchange: [Please specify – size, style, damaged, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
I confirm that the item(s) are in original condition with all tags attached and packaging intact.
Thank you,
[Your Name] [Your Email Address]Refund Information
Refund Timeline
- Processing Time: 3-5 business days after we receive your return
- Credit Card Refunds: 5-10 business days to appear on your statement
- PayPal Refunds: 3-5 business days to process
What Will Be Refunded
- Full cost of returned items
- Original shipping fees (if entire order is returned)
Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.
Exchange Process
Looking for a different size collar or want to try another pattern from our Floral or Polka Dot collections? Exchanges are easy!
- We’ll ship your exchange item once we receive your return
- If the exchange item costs more, we’ll invoice you for the difference
- If the exchange item costs less, we’ll refund the difference
- Standard shipping rates apply for exchange shipments
Need Help?
Our friendly customer service team is here to assist you with any questions about shipping, returns, or exchanges.
Email: [email protected]
Response Time: Within 24-48 hours
We’re committed to making sure you and your pets are completely satisfied with your Dog & Cat Store experience!