FAQ

What types of products do you offer for pets?

We specialize in stylish and comfortable accessories for both dogs and cats. Our menu includes collars, leashes, harnesses, bandanas, beds, blankets, dresses, hoodies, matching family apparel, and more—all designed to keep your pets safe and fashionable!

Do you have products for both dogs and cats?

Absolutely! Our store caters to both dogs and cats, with dedicated sections like “DOGS” and “CATS” offering a wide range of accessories tailored to each pet’s needs.

Are your products safe and high-quality?

Yes! Every item is carefully inspected and packaged to ensure it meets our high standards. We focus on durability, comfort, and style, so your pet can enjoy their new accessories for a long time.

How long does it take to process and ship my order?

Orders require 1-2 business days for processing. After that, shipping times depend on your chosen method: Standard Shipping (via DHL or FedEx) takes 10-15 business days, while Free Shipping (via EMS) takes 15-25 business days.

What are your shipping options and costs?

We offer two options: Standard Shipping for $12.95 (with DHL or FedEx) and Free Shipping for orders of $50 or more (via EMS). Both include tracking so you can follow your package’s journey.

Do you ship worldwide?

Yes, we ship globally! However, due to carrier restrictions, we’re currently unable to deliver to some parts of Asia and selected remote locations.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to monitor your package until it arrives at your doorstep.

What is your return policy?

We offer a 15-day return policy from the date you receive your items. If you’re not completely satisfied, contact us for a return or exchange—we want you and your pet to be thrilled with your purchase!

How do I initiate a return or exchange?

Email us at [email protected] within 15 days of receiving your order. Our team will guide you through the process to ensure a smooth experience.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account lets you track orders faster and enjoy personalized updates.

What is your company’s address?

Our address is 164 Long Street, Cambridge, US 61238. Feel free to contact us with any questions or concerns!

How can I contact customer service?

Reach us at [email protected]. We’re always happy to help with any issues or questions about our products and services.